Demonstration Specialist – Sales & Customer Success | St. Louis, MO

The Opportunity

Are you someone who wants to make a dent in the world?  The genome revolution is here.  Genomics is changing healthcare as we know it, and PierianDx (PDx) is helping to shape the future of medicine.

The Demonstration Specialist is a critical role in the PDx commercial team as we execute solution-based selling of software and services to hospital and clinical reference lab accounts. You will interact with both laboratory and IT stakeholders at every level within these organizations as you support the sales team’s effort to grow our market share. You may be asked to help with current customers implementation projects as well, understanding their bottlenecks and helping them grow their volumes.

Responsibilities

This role is responsible for supporting the sales team’s needs regarding customer demonstrations, either in person or via the Web. Helping prospective clients to understand the power of the PDX solution, having credibility with clinicians and gaining their trust are the core goals for this role.

Other responsibilities include, but are not limited to the following:

  • Support the timely and successful delivery of our solutions according to customer needs and objectives

  • Respond promptly to customer questions and triage to appropriate PDx functional teams including help desk

  • Coordinate with cross-functional internal teams (including Customer Success and Product) to improve the entire customer experience

  • Desired Skills, Attributes and Experience

  • Bachelors or Masters (preferred) in biology, or other life sciences

  • 3 or more years demonstrating healthcare software

  • Professional attributes – love of learning, passionate, and highly collaborative.  A desire to solve customer problems. Delivers on commitments, time management skills

  • Very strong presentation and oral/written communication skills, including public speaking ability

  • High energy, inquisitive, and strong attention to detail and follow up; a passion for PDx products while also being patient, tenacious, and resilient, and knowing when to take stands on strategic issues

  • Enjoy working with teams and solving customer problems

  • Occasional travel and enjoy spending time at customer sites

About PDx

PierianDx enables health systems, academic medical centers and commercial labs to deliver patient-specific diagnosis and treatments based on an individual’s DNA. In use since 2011, and regularly enhanced with new patient, clinical and research data, PierianDx’s proprietary Clinical Genomicist Workspace (CGW) provides clinical labs more streamlined and accurate analysis, interpretation, and reporting needed to accelerate their personalized medicine programs. PierianDx also recently launched the NGS Gateway Program, a CAP-accredited, CLIA-certified lab that complements PierianDx partners’ in-house NGS testing services.

Why work with PDx?

If you believe genomic data is important information to patients, physicians and healthcare providers, AND you’re looking for a challenge, high expectations, and strong leadership, then come join our team!

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